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Omni AI – Terms & Conditions

Last updated: 21 October 2026, 13:15 UK time

Welcome to Omni AI, provided by ClickTech Solutions Ltd ("Omni AI", "we", "us", "our"). These Terms & Conditions ("Terms") govern your use of https://www.omniai.io/, https://omni.clicktech.com/ and any related subdomains, applications, APIs, plugins, integrations, or services we provide (the "Services").

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Definitions

  • Account —A user account created to access Omni AI.
  • Input —Any data, prompt, file, text, or content you submit to Omni AI.
  • Output —Any content generated by Omni AI or its underlying third-party LLM providers in response to your Input.
  • User Content —All Input, Output, files, communications, or data linked to your Account.
  • Underlying Model Providers —Third-party large language models (LLMs), APIs, and AI services used by Omni AI to process Inputs.
  • You / User —Any individual or entity using the Services.

    • 2. Eligibility

    To use Omni AI, you must:

  • Be at least 18 years old or the age of legal majority in your jurisdiction.
  • Have the legal authority to accept these Terms if representing a business or organisation.

    • 3. Account Registration & Security

  • You must provide accurate and complete information when creating an Account.
  • You are responsible for maintaining the confidentiality of your login details.
  • You agree to notify Omni AI immediately of any unauthorised access or suspected breach.
  • Omni AI is not responsible for losses due to stolen, hacked, or compromised accounts.

    • 4. Access to the Services

    Subject to compliance with these Terms, Omni AI grants you a limited, non-exclusive, revocable, non-transferable licence to use the Services for personal or internal business use.

    You agree not to:

  • Resell, sublicense, or commercially exploit the Services without written consent.
  • Attempt to reverse engineer, bypass, or modify any part of the Services.
  • Use the Services for competing commercial products (model routing, AI UX layers, agent frameworks, etc.) unless authorised.

    • 5. User Content (Input & Output)

    5.1 Ownership

    You retain all rights to your Input. You also hold rights to any Output produced, subject to:

  • Non-exclusivity
  • Potential similarity of Output generated for other users
  • intellectual property laws in your jurisdiction
  • , and restrictions imposed by Underlying Model Providers.

    • 5.2 Licence You Grant to Omni AI

    You grant Omni AI, and its Underlying Model Providers, a worldwide, royalty-free, sublicensable licence to:

  • Use, process, transmit, store, and display your Input and Output.
  • Improve and operate the Services.
  • Comply with legal or regulatory requirements.

    • 5.3 Responsibility

  • Ensuring your Input does not violate laws or third-party rights.
  • Ensuring you have lawful rights to submit data (including personal or confidential data).
  • Reviewing, validating, and safely using any Output.

    • 6. Acceptable Use Policy

    You agree not to use Omni AI for:

  • Illegal or unlawful activities.
  • Violence, extremism, terrorism, hate speech, or harassment.
  • Child sexual abuse material (CSAM).
  • Disallowed content under any Underlying Model Provider’s policies.
  • Generating malware, ransomware, or harmful code.
  • Infringement of intellectual property rights.
  • Automated scraping, mass harvesting, or system overload.
  • Circumventing filters, guardrails, or safety mechanisms.

    • Omni AI may immediately suspend or terminate accounts violating these rules.

    7. Fair Use Policy

    Omni AI is used by a global community. To ensure stable, equitable access:

    7.1 Usage Limits — You agree not to:

  • Generate excessive automated traffic.
  • Run batch pipelines, scraping engines, or industrial-scale workloads unless on an enterprise plan.
  • Circumvent rate limits or usage caps.
  • Abuse free trials, temporary access, or promotions.

    • 7.2 System Protection — Omni AI may:

  • Throttle or limit requests.
  • Enforce model/usage caps.
  • Require a plan upgrade.
  • Suspend or terminate accounts that exceed reasonable usage.

    • Determination of “excessive” or “abusive” usage is at Omni AI’s sole discretion.

    8. Safety of Use & Multi-LLM Disclaimer

    Omni AI connects to a broad ecosystem of third-party large language models (LLMs), each governed by its own safety policies, technical constraints, and risk considerations.

    8.1 No Control Over Underlying Models

  • Omni AI does not control the behaviour, training data, biases, or accuracy of the Underlying Model Providers.
  • Outputs may be incorrect, unsafe, offensive, biased, or harmful.

    • 8.2 No Professional Advice

  • Outputs are not professional advice (financial, legal, medical, psychological, etc.).
  • You must not rely solely on any Output without independent verification.

    • 8.3 High-Risk Use Prohibited

  • Life-critical decisions.
  • Medical diagnosis or treatment.
  • Legal or financial decision-making.
  • Military or weapons systems.
  • Any high-risk domain requiring certified professional oversight.

    • 8.4 Responsibility for Compliance

    You must comply with the policies of each Underlying Model Provider accessed via Omni AI.

    9. Privacy, Data Processing & GDPR

    Omni AI processes personal data in accordance with its Privacy Policy (separate document).

    9.1 Data Handling

  • Some Inputs may be transmitted to Underlying Model Providers outside the UK/EU.
  • By using the Services, you consent to this international data transfer.
  • Omni AI implements reasonable security measures but cannot guarantee absolute protection.

    • 9.2 GDPR & UK GDPR

    If you are a data controller: You represent and warrant that you have a lawful basis to process and transfer any personal data submitted to the Services.

    9.3 Data Deletion

    Upon request, Omni AI will delete your account data unless legally required to retain it. We cannot delete any account data that is transferred to third parties.

    9.4 Subprocessors

    You authorise Omni AI to use third-party AI model providers as subprocessors of your data.

    10. Intellectual Property

    Except for User Content, all software, designs, website elements, model routing systems, branding, trademarks, logos, and documentation are owned by or licensed to Omni AI.

    You may not copy, modify, distribute, reverse-engineer, or create derivative works without written permission.

    11. Payment, Billing & Refunds

    11.1 Billing

    Fees are billed according to your chosen plan.

    11.2 Renewal and cancellation

    Subscription charges renew automatically until you cancel. You can cancel at any time from Account > Subscription, or by emailing support@omniai.io.

    11.3 Trials

    Some plans start with a free or reduced-price trial. We ask for your payment method when you start. At the end of the trial, your subscription continues automatically at the price shown at checkout, and we charge your payment method, unless you cancel before the trial ends. You can cancel at any time during the trial in My Account. Our 14-day refund applies to your first full payment after the trial.

    11.4 Our 14-day refund

    If Omni AI is not right for you, you can request a full refund within 14 days of your first subscription payment. The refund is available once per customer. Later payments are not refundable, but you can cancel at any time to stop future payments.

    11.5 Credit packs

    Credit packs are one-off purchases. When you buy a credit pack you ask us to add the credits to your account immediately, and they are available for 90 days from the date of purchase. We use your plan credits first, then credit-pack credits, starting with the pack that expires soonest.

    11.6 Refund exclusions

    The following are not eligible for refunds:

  • Credit pack purchases once added, except that if you live in the UK or EEA you may cancel within 14 days of purchase and receive a refund for the credits from that pack you have not used. We treat you as living in the UK or EEA if the billing country or billing address of your payment method, or your location when you signed up, is in the UK or EEA.
  • The 14-day refund is not available to accounts that have breached these Terms or abused the Services, subject always to your statutory rights. If you are charged in error, or a fault on our side uses up your credits, contact us at support@omniai.io and we will put it right with a refund or replacement credits.
  • Refunds are issued to the original payment method used at the time of purchase, usually within 5 to 10 working days. This policy is in addition to your statutory rights as a consumer and does not affect them.

    • 11.7 Payment disputes

    Contacting us first at support@omniai.io is the fastest way to resolve any billing question. While a dispute is open with your bank, we cannot refund the same payment and your account and credits are paused. If the dispute closes in our favour we restore access and credits for the rest of your paid period; if it closes in yours, your subscription ends.

    11.8 Your legal right to cancel (UK and EEA)

    If you live in the UK or EEA, you have a legal right to cancel your subscription within 14 days of the day you sign up, for any reason, and to receive a full refund of everything you have paid. For a credit pack, you may cancel within 14 days of purchase and we refund the credits you have not used.

    To cancel your subscription, go to My Account > Subscription. To cancel a credit pack, or if you can’t access your account, email support@omniai.io with a clear statement that you wish to cancel. We refund within 14 days of your cancellation, to your original payment method. Our 14-day refund is in addition to this right and does not limit it.

    11.9 Omni AI bought through ClickTech HUB

    If you bought Omni AI as part of a ClickTech HUB membership, the ClickTech HUB Terms of Service, Subscription & Billing Terms and Refund & Cancellation Policy govern your purchase instead of this Section 11.

    11.10 Payments made before 21 October 2026, 13:15 UK time

    Payments made before 21 October 2026, 13:15 UK time keep the refund terms that applied when you made them.

    11.11 Pricing

    Omni AI may adjust pricing, with reasonable notice.

    12. Termination

    Omni AI may suspend or terminate your access:

  • For violating these Terms.
  • For abusive or excessive usage.
  • For legal/regulatory reasons.
  • At its discretion, with notice.

    • Upon termination:

  • Your licence ends immediately.
  • Access to the platform may cease.
  • Outstanding fees remain payable.
  • Some sections survive termination (IP, limitation of liability, indemnification, etc.).

    • 13. Disclaimer of Warranties

    The Services are provided “as is” and “as available”. Omni AI disclaims all warranties, express or implied, including:

  • Accuracy.
  • Reliability.
  • Fitness for a particular purpose.
  • Non-infringement.
  • Continuous availability or performance.

    • Outputs may be unpredictable, incorrect, or harmful.

    14. Limitation of Liability

    14.1 General Limitation

    To the fullest extent permitted by applicable law, Omni AI, its affiliates, licensors, and service providers — and their respective officers, directors, employees, and agents — shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including, without limitation:

  • Loss of profits or revenue.
  • Loss of business opportunities.
  • Loss or corruption of data.
  • Business interruption.
  • Loss of goodwill or reputation.

    • arising out of or relating to your use of the Services, any Outputs, or your reliance on any Underlying Model Provider. This applies even if Omni AI has been advised of the possibility of such damages.

    14.2 Total Liability Cap

    Omni AI’s total aggregated liability for all claims, whether in contract, tort, or otherwise, under these Terms shall not exceed the total amount you have paid to Omni AI during the 6-month period preceding the event giving rise to liability.

    14.3 AI-Specific Disclaimer

  • Omni AI routes requests to multiple third-party LLM providers, each with its own safety, operational, and risk profiles.
  • Outputs may be inaccurate, unsafe, biased, or offensive.
  • You are responsible for reviewing, validating, and safely using Outputs.

    • 14.4 Survival

    This Limitation of Liability section survives termination, expiration, or suspension of your access to the Services.

    15. Indemnification

    You agree to indemnify and hold harmless Omni AI, its directors, employees, contractors, and partners from all claims, losses, damages, or expenses arising from:

  • Your User Content.
  • Your misuse of the Services.
  • Your violation of these Terms.
  • Your violation of laws or third-party rights.

    • 16. Third-Party Services

    Omni AI may integrate with, but is not limited to:

  • Third-party APIs.
  • LLM providers.
  • Plugins and extensions.
  • Authentication services.

    • Omni AI is not responsible for their content, policies, reliability or availability. Your use of third-party services is governed by their terms and conditions.

    17. Export Controls

    You may not use Omni AI in:

  • Sanctioned jurisdictions.
  • Countries restricted by UK, US, or EU export laws.
  • For prohibited end-uses or parties.

    • You represent that you are not on any government sanctions or restricted lists.

    18. Governing Law

    These Terms are governed by the laws of England & Wales.

    Disputes shall be resolved in the courts of England & Wales. If you are a consumer, this does not affect any mandatory consumer protection laws of your country of residence, and you retain any right to bring proceedings in the courts of your country of residence.

    19. Changes to These Terms

    We may update these Terms from time to time, for example to reflect changes in the law, in our Services or features, in our costs, or to correct errors or improve clarity.

    If a change affects your subscription, refunds or what you pay, we will email you at least 14 days before it takes effect. Changes apply from your next payment after that date and never to a period you have already paid for. If you do not want to continue under the updated Terms, you can cancel at any time before then. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

    20. Contact

    Email: support@omniai.io

    Website: https://www.omniai.io/